Tips for Efficient Email & Fax Communication

The following tips will make our communication quick and clear:

SUBJECT LINE

If you have any questions regarding a particular property, please put the Property Address in the subject line.

SUBMITTING AN OFFER

When you submit an offer, an increased offer or are changing the terms to your previous offer, please type the word Offer prior to the Property Address in the subject line. Since most offers are sent by fax, be sure to email us using the same subject line to inform us that you have sent or will be sending an offer. We receive dozens of faxes each day and in order to keep track of all offers, please remember to email us so we can make sure your offer will receive our immediate attention.

WITHDRAWING AN OFFER

Sometimes a client may be considering several properties at one time. In the case that your client decides to purchase another property, please email us and type the word Withdrawal prior to the Property Address in the subject line. We will then remove their offer and send you a confirmation email or fax.

SHOWING REQUEST or SHOWING INSTRUCTIONS

Again, when you email or fax a request to show a property or need showing instructions, type the words Showing Request or Showing Instructions prior to the Property Address in the subject line. In the case that you are requesting a same day showing, please be sure to mention that in the subject line. You may contact our office directly to schedule a same day viewing, but due to our high call volume, someone may be able to respond quicker via email or fax

FORM REQUEST

When you are sending in a form or document that we have requested, please type the Name of the Form/Document along with the Property Address it pertains to in the subject line.

FAXES: If the form or document we have requested is being sent by fax, again, be sure to email us using the same subject line to inform us that you have sent or will be sending a form or document. We receive several faxes each day pertaining to several listings and in order to keep track of all forms/documents, please remember to email us so we can make sure we received the fax.

These ‘Tips’ are for the purpose of making the whole process clear, quick and easy for all parties involved. We do understand that time is of the essence during this Short Sale transaction and following these instructions will help us to easily organize and prioritize your requests and communication and will result in a timely and efficient response. Thanks for your cooperation.